'''1. Make sure fully qualified Server Name is used'''
Click ''''File'''' then ''''Account Settings'''' and then the drop-down ''''Account Settings'''' button.
Click ''''File'''' then ''''Account Settings'''' and then the drop-down ''''Account Settings'''' button.
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[[File:Account Settings.jpg]]
[[File:Account Settings.jpg]]
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In the first page of the dialogue that results, make sure that your incoming and outgoing servers are both the fully qualified name of your server. This will take the form - ''''server_machine_name.domain_name.com'''' [ or .co.uk, .org etc.] and will be as shown in the top left hand ccorner of the Server Manager screen. In my case this is mini-itx.theformsonline.com and is shown below.
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In the first page of the dialogue that results, make sure that your incoming and outgoing servers are both the fully qualified name of your server. This will take the form - ''''server_machine_name.domain_name.com'''' [ or .co.uk, .org etc.] and will be as shown in the top left hand corner of the Server Manager screen with the username ''''admin'''' in front. Use the part after ''''admin@'''' - In my case this is ''''mini-itx.theformsonline.com'''' and is shown below.