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223 bytes added , 14:19, 7 February 2008

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http://osticket.com/wiki/Email_Templates

also, try these commands from the shell prompt since you are using an ibay

/sbin/e-smith/db accounts setprop support PHPBaseDir /home/e-smith/files/ibays/support/html/:/tmp

/sbin/e-smith/signal-event ibay-modify support

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Talk:Osticket (view source)