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223 bytes added ,  14:19, 7 February 2008
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http://osticket.com/wiki/Email_Templates
 
http://osticket.com/wiki/Email_Templates
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also, try these commands from the shell prompt since you are using an ibay
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/sbin/e-smith/db accounts setprop support PHPBaseDir /home/e-smith/files/ibays/support/html/:/tmp
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/sbin/e-smith/signal-event ibay-modify support
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