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All scripts with the cron jobs are located in var/cron in the home directory of the OTRS user.
All scripts with the cron jobs are located in var/cron in the home directory of the OTRS user.
== Additional information ==
=== IMAP auth plugin ===
There is an OTRS plugin for authentication against an IMAP server available [http://mirror.contribs.org/smeserver/contribs/michaelw/sme7/OTRS/ here].
This plugin is useful when you set up ORTS for your internal users. Users authenticate against their SME IMAP accounts. You don't need to create OTRS accounts for each of your users manually.
Installation:
tar -C / -xf imap_auth.tar
add this to /opt/otrs/Kernel/Config.pm
$Self->{'AuthModule'} = 'Kernel::System::Auth::IMAP';
$Self->{'AuthModule::IMAP::Server'} = 'aaa.bbb.ccc.ddd';
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::IMAP';
$Self->{'Customer::AuthModule::IMAP::Server'} = 'aaa.bbb.ccc.ddd';
where aaa.bbb.ccc.ddd is the IP address of the IMAP Server.
Note: The plugin is tested on OTRS 2.1.2
[[Category:Howto]]
[[Category:Howto]]
