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== OTRS - Open Ticket Request System ==
== OTRS - Open Ticket Request System ==
http://otrs.org/
http://otrs.org/
OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!
OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!
cd /usr/local/src
cd /usr/local/src
line 48: $Self->{'DatabasePw'} = 'some-pass';
line 48: $Self->{'DatabasePw'} = 'some-pass';
pico Config.pm
pico Config.pm
# DatabaseHost
# DatabaseHost
# for crypted passwords.)
# for crypted passwords.)
'''$Self->{DatabasePw} = 'some-pass';'''
'''$Self->{DatabasePw} = 'some-pass';'''
Save by pressing Ctrl x, press y to save changes and press enter
== Setup Dag Repositories ==
== Setup Dag Repositories ==
== Installation of needed perl modules ==
== Installation of needed perl modules ==
yum --enablerepo=base --enablerepo=updates --enablerepo=addons --enablerepo=dag install mod_perl gd ImageMagick ImageMagick-perl gcc netpbm
yum install mod_perl gd ImageMagick ImageMagick-perl gcc netpbm \
--enablerepo=base \
--enablerepo=updates \
--enablerepo=addons \
--enablerepo=dag
Activate mod perl
Activate mod perl
signal-event post-upgrade
signal-event post-upgrade
yum --enablerepo=base --enablerepo=updates --enablerepo=addons --enablerepo=dag install perl-GD.i386 perl-GD-Graph.i386 perl-GD-Graph3d.noarch perl-GD-Text-Util.i386 perl-Date-Pcalc.noarch perl-Email-Valid.noarch
yum install perl-GD.i386 perl-GD-Graph.i386 perl-GD-Graph3d.noarch \
perl-GD-Text-Util.i386 perl-Date-Pcalc.noarch perl-Email-Valid.noarch\
--enablerepo=base \
--enablerepo=updates \
--enablerepo=addons \
--enablerepo=dag
After you have installed all modules you can use the script otrss.checkModules to check if OTRS has all needed perl modules.
After you have installed all modules you can use the script otrss.checkModules to check if OTRS has all needed perl modules.
