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| | ==TroubleShooting== | | ==TroubleShooting== |
| | A list of common issues or messages people run into. | | A list of common issues or messages people run into. |
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| − | ===Outlook/Outlook Express give error 10060/0x800CCC90===
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| − | Most likely OUTLOOK (EXPRESS) isn't configured correctly.
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| − | -open OUTLOOK
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| − | -click TOOLS > ACCOUNTS
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| − | -click CHANGE (on the right-hand side)
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| − | -find INCOMING MAIL SERVER & OUTGOING MAIL SERVER (on right-hand side)
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| − | -type: mail.yourdomain.tld (in both places)
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| − | -click MORE SETTINGS (on bottom-right)
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| − | -click OUTGOING SERVER tab (at the top)
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| − | -checkmark "MY OUTGOING SERVER REQUIRES AUTHENTICATION"
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| − | -bullet "USE SAME SETTINGS AS INCOMING MAIL SERVER"
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| − | -click ADVANCED tab (at the top)
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| − | -find OUTGOING SERVER
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| − | -checkmark "THIS SERVER REQUIRES A SECURE CONNECTION" (under outgoing server)
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| − | -change 25 to 465
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| − | -click OK > NEXT > FINISHED
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| − | -you're finished, your email should work now
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| − | ===Outlook test message doesn't come through===
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| − | You clicked the TEST ACCOUNT SETTINGS in OUTLOOK didn't you? This is a bug in OUTLOOK. The test message sends a test email with 'no Date header'. As the name suggests, this means a message without any date. Since the server doesn't accept mail with 'no Date header' (because it's required) the message is rejected. To test, send an actual message from OUTLOOK.
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| − | If you want, you can try THUNDERBIRD. It's like OUTLOOK but made by a different company. It's completely free and works very well at home and at the office.
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| − | ===I can't receive/send email from my application (ACT!, vTiger, etc)===
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| − | Most likely, this is a bug the application you're using and not a problem with the SMESERVER. The application sends an email with 'no Date header'. As the name suggests, this means a message without any date. Since the server doesn't accept mail with 'no Date header' (because it's required) the message is rejected.
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| − | As a workaround you can disable the check for the 'Date header'.
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| − | To disable this check on the internal interface:
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| − | mkdir -p /etc/e-smith/templates-custom/var/service/qpsmtpd/config/peers/local
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| − | cd /etc/e-smith/templates-custom/var/service/qpsmtpd/config/peers/local
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| − | echo "# 17check_basicheaders disabled by custom template" > \
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| − | 17check_basicheaders
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| − | signal-event email-update
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| − | To disable this check for the external interface:
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| − | mkdir -p /etc/e-smith/templates-custom/var/service/qpsmtpd/config/peers/0
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| − | cd /etc/e-smith/templates-custom/var/service/qpsmtpd/config/peers/0
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| − | echo "# 17check_basicheaders disabled by custom template" > \
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| − | 17check_basicheaders
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| − | signal-event email-update
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