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→Troubleshooting
=====Troubleshooting=====
=====Troubleshooting=====
* If mails are not correctly filtered by the filters configured in user's roundcube settings, check the following:
* If mails are not correctly filtered by the filters configured in user's roundcube settings, check the following:
** Is [[Dovecot-extras|smeserver-dovecot-extras]] installed and is the sieve service enabled ( <tt># config getprop sieve status</tt> => enabled )? If it is not enabled: <tt># config setprop sieve status enabled</tt>
** Is [[Dovecot-extras|smeserver-dovecot-extras]] installed and is the sieve service enabled ( <tt>config getprop sieve status</tt> => enabled )? If it is not enabled: <tt>config setprop sieve status enabled</tt>
** Is using sieve deliberately disabled for the user in question ( <tt>db accounts getprop $USER Sieve</tt> => disabled )? If it is disabled: <tt># db accounts setprop $USER Sieve enabled</tt> (Note the capital "S" in Sieve!)
** Is using sieve deliberately disabled for the user in question ( <tt>db accounts getprop $USER Sieve</tt> => disabled )? If it is disabled: <tt>db accounts setprop $USER Sieve enabled</tt> (Note the capital "S" in Sieve!)
** If [[Mailsorting|smeserver-mailsorting]] is also installed on the server, mails are first filtered by procmail or maildrop before they are handed off to the dovecot delivery agent and sieve filters. Chances are that a rule exists in a user's .procmailrc or .mailfilter file that intercepts all mails before they get to the latter stage in the mail delivery process.
** If [[Mailsorting|smeserver-mailsorting]] is also installed on the server, mails are first filtered by procmail or maildrop before they are handed off to the dovecot delivery agent and sieve filters. Chances are that a rule exists in a user's .procmailrc or .mailfilter file that intercepts all mails before they get to the latter stage in the mail delivery process.
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==RoundCube V0.9.5 for SME Server==
==RoundCube V0.9.5 for SME Server==
