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Talk:Osticket (view source)

Revision as of 01:52, 8 February 2008

2,411 bytes added ,  01:52, 8 February 2008
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http://osticket.com/wiki/Email_Templates
 
http://osticket.com/wiki/Email_Templates
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also, try these commands from the shell prompt since you are using an ibay
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/sbin/e-smith/db accounts setprop support PHPBaseDir /home/e-smith/files/ibays/support/html/:/tmp
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/sbin/e-smith/signal-event ibay-modify support
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----
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Thanks, i did the above, and when I do the following to send an email to support
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mail support
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No ticket arrives in osticket.
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@4000000047ab134b02e9df5c new msg 3427202
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@4000000047ab134b02e9f2e4 info msg 3427202: bytes 353 from <root@arachnerd.com> qp 6447 uid 400
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@4000000047ab134b033f9c94 starting delivery 5576: msg 3427202 to local support@gluon.arachnerd.com
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@4000000047ab134b033fb404 status: local 2/10 remote 0/20
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@4000000047ab134b033fc3a4 delivery 5575: success: forward:_qp_6447/did_0+0+1/
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@4000000047ab134b033fd344 status: local 1/10 remote 0/20
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@4000000047ab134b033fdefc end msg 3427072
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@4000000047ab134b03944c44 delivery 5576: deferral: /bin/sh:_/home/e-smith/files/ibays/support/html/api/pipe.php:_Permission_denied/
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@4000000047ab134b039463b4 status: local 0/10 remote 0/20
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When I change the contents of /var/qmail/alias/.qmail-support to
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|/usr/bin/php -q /home/e-smith/files/ibays/support/html/api/pipe.php
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nothing happens in osticket, but I do see this in the qmail log...
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[root@gluon ~]# tail /var/log/qmail/current
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@4000000047ab10d92f5dc544 delivery 5567: deferral: No_input_file_specified./
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@4000000047ab10d92f5dd8cc status: local 0/10 remote 0/20
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@4000000047ab11562e6c29b4 starting delivery 5568: msg 3427286 to local support@gluon.arachnerd.com
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@4000000047ab11562e6c4124 status: local 1/10 remote 0/20
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@4000000047ab1156316823d4 delivery 5568: deferral: No_input_file_specified./
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@4000000047ab115631683b44 status: local 0/10 remote 0/20
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@4000000047ab11c33093c88c starting delivery 5569: msg 3427291 to local support@gluon.arachnerd.com
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@4000000047ab11c33093dffc status: local 1/10 remote 0/20
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@4000000047ab11c3338d70ec delivery 5569: deferral: No_input_file_specified./
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@4000000047ab11c3338d8474 status: local 0/10 remote 0/20
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I made my changes and setup for emails within the admin in osticket and I have no trouble sending and recieving emails, also check the permission settings for pipe.php go to /home/e-smith/files/ibays/support/html/upload/api
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'''Make pipe.php executable chmod 764 pipe.php'''
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if your still having trouble, I might suggest removing the ibay support and then follow this howto and see what result you get
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Russell
Fixit
276

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