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What is the preferred path for php web apps? /opt with custom html templates, or in ibays?
What is the preferred path for php web apps? /opt with custom html templates, or in ibays?
# 2008-02-04 jlewis
# 2008-02-04 jlewis
# installing osticket
# installing osticket
# create ibay "support"; creates group called "support"
# create ibay "support"; creates group called "support"
# follow instructions based on http://wiki.contribs.org/Osticket
# follow instructions based on http://wiki.contribs.org/Osticket
wget http://www.osticket.com/download/osticket_1.6.rc3.tar.gz
wget http://www.osticket.com/download/osticket_1.6.rc3.tar.gz
tar zxvf osticket_1.6.rc3.tar.gz
tar zxvf osticket_1.6.rc3.tar.gz
cp -R osticket_1.6.rc3/* /home/e-smith/files/ibays/support/html/.
cp -R osticket_1.6.rc3/* /home/e-smith/files/ibays/support/html/.
cd /home/e-smith/files/ibays/support/html/upload
cd /home/e-smith/files/ibays/support/html/upload
mv * ../.
mv * ../.
cd ..
cd ..
signal-event ibay-modify support
signal-event ibay-modify support
chmod 775 ostconfig.php
chmod 775 ostconfig.php
mysql -e "create database osticket"
mysql -e "create database osticket"
mysql -e "grant all privileges on osticket.* to osticket@localhost identified by 'osticket1'"
mysql -e "grant all privileges on osticket.* to osticket@localhost identified by 'osticket1'"
mysql -e "flush privileges"
mysql -e "flush privileges"
rm index.html
rm index.html
mkdir attachments
mkdir attachments
chown www attachments
chown www attachments
# attempt to get email to support to work with osticket
# attempt to get email to support to work with osticket
pico /var/qmail/aliases/.qmail-support
# need to do
pico /var/qmail/aliases/.qmail-support
# |/home/e-smith/files/ibays/support/html/api/pipe.php
# need to do
# customize webpages
# get email pipe functionality to work
# fall back on pop3 email testing
getting pipping to work should not matter if it is in an ibay or opt dir, try these links below
http://osticket.com/wiki/Email_Settings#POP3
http://osticket.com/wiki/Email_Settings
http://osticket.com/wiki/Email_Templates
also, try these commands from the shell prompt since you are using an ibay
/sbin/e-smith/db accounts setprop support PHPBaseDir /home/e-smith/files/ibays/support/html/:/tmp
/sbin/e-smith/signal-event ibay-modify support
----
Thanks, i did the above, and when I do the following to send an email to support
mail support
No ticket arrives in osticket.
@4000000047ab134b02e9df5c new msg 3427202
@4000000047ab134b02e9f2e4 info msg 3427202: bytes 353 from <root@arachnerd.com> qp 6447 uid 400
@4000000047ab134b033f9c94 starting delivery 5576: msg 3427202 to local support@gluon.arachnerd.com
@4000000047ab134b033fb404 status: local 2/10 remote 0/20
@4000000047ab134b033fc3a4 delivery 5575: success: forward:_qp_6447/did_0+0+1/
@4000000047ab134b033fd344 status: local 1/10 remote 0/20
@4000000047ab134b033fdefc end msg 3427072
@4000000047ab134b03944c44 delivery 5576: deferral: /bin/sh:_/home/e-smith/files/ibays/support/html/api/pipe.php:_Permission_denied/
@4000000047ab134b039463b4 status: local 0/10 remote 0/20
When I change the contents of /var/qmail/alias/.qmail-support to
|/usr/bin/php -q /home/e-smith/files/ibays/support/html/api/pipe.php
nothing happens in osticket, but I do see this in the qmail log...
[root@gluon ~]# tail /var/log/qmail/current
@4000000047ab10d92f5dc544 delivery 5567: deferral: No_input_file_specified./
@4000000047ab10d92f5dd8cc status: local 0/10 remote 0/20
@4000000047ab11562e6c29b4 starting delivery 5568: msg 3427286 to local support@gluon.arachnerd.com
@4000000047ab11562e6c4124 status: local 1/10 remote 0/20
@4000000047ab1156316823d4 delivery 5568: deferral: No_input_file_specified./
@4000000047ab115631683b44 status: local 0/10 remote 0/20
@4000000047ab11c33093c88c starting delivery 5569: msg 3427291 to local support@gluon.arachnerd.com
@4000000047ab11c33093dffc status: local 1/10 remote 0/20
@4000000047ab11c3338d70ec delivery 5569: deferral: No_input_file_specified./
@4000000047ab11c3338d8474 status: local 0/10 remote 0/20
I made my changes and setup for emails within the admin in osticket and I have no trouble sending and recieving emails, also check the permission settings for pipe.php go to /home/e-smith/files/ibays/support/html/upload/api
'''Make pipe.php executable chmod 764 pipe.php'''
if your still having trouble, I might suggest removing the ibay support and then follow this howto and see what result you get
Russell
