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Revision as of 22:50, 29 January 2011
, 22:50, 29 January 2011Fix typo
===Reporting a bug===
===Reporting a bug===
{{Note box|Please keep in mind the your problem might be very pressing to you, but since we live all over the world and do development and support in our spare time, you will have to have some patients. The goal of the bugtracker is too properly investigate the issue, which means gathering information and as much details as required. Do '''not''' expect your problem to be fixed immediately, the bugtracker is not a support platform.}}
{{Note box|Please keep in mind the your problem might be very pressing to you, but since we live all over the world and do development and support in our spare time, you will have to have some patients. The goal of the bugtracker is to properly investigate the issue, which means gathering information and as much details as required. Do '''not''' expect your problem to be fixed immediately, the bugtracker is not a support platform.}}
In the previous section a few hints were given already on actions to do when reporting a bug or feature request. Users reporting bugs to us are valuable, but the quality of the bug reports is also important to us, in order to address the raised issue as good as we can.
In the previous section a few hints were given already on actions to do when reporting a bug or feature request. Users reporting bugs to us are valuable, but the quality of the bug reports is also important to us, in order to address the raised issue as good as we can.
We therefore kindly ask you to read the contents of [http://www.chiark.greenend.org.uk/~sgtatham/bugs.html "How to report bugs effectively"] as it will give you a very good idea of how we like you to report our bugs so we can diagnose and where required, fix them as adequately as possible.
We therefore kindly ask you to read the contents of [http://www.chiark.greenend.org.uk/~sgtatham/bugs.html "How to report bugs effectively"] as it will give you a very good idea of how we like you to report our bugs so we can diagnose and where required, fix them as adequately as possible.
