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Revision as of 17:47, 1 January 2009
, 17:47, 1 January 2009→Forums: clean-up Guidelines added Networking require information
===Guidelines===
===Guidelines===
Before posting a question to the forums, we would ask that you take the time to read this post. Please also read the Where to Find Answers post.
Before posting a question to the forums, we would ask that you take the time to read this page.
This information is provided to help you get answers to your questions more quickly. Everyone who provides answers are volunteers and their time is valuable. Following the guidelines below will help them make the best use of that time to aid as many as possible including, of course, you.
This information is provided to help you get answers to your questions more quickly. Everyone who provides answers are volunteers and their time is valuable. Following the guidelines below will help them make the best use of that time to aid as many as possible including, of course, you.
====Post your question to the correct forum====
====Post your question to the correct forum====
This may seem obvious but please try to ensure you post your question to the correct forum and in the correct section (eg, for SME Server 6.x, SME Server 7.x or SME Contribs etc). If you are unsure in which forum your question belongs, please do NOT double post in multiple forums and use the General Discussion board. Most of us read ALL the forums so we will see your question. Double posting will result in 1) you being asked not to double post as opposed to being provided with an answer and 2) multiples posts being locked by a moderator where inappropriate.
This may seem obvious but please try to ensure you post your question to the correct forum and in the correct section (eg, for SME Server 6.x, SME Server 7.x, SME Contribs, etc). If you are unsure in which forum your question belongs, please do NOT double post in multiple forums but instead use the General Discussion forum. Most of us read ALL the forums so we will see your question. Double posting will result in 1) you being asked not to double post as opposed to being provided with an answer and 2) multiples posts being locked by a moderator where inappropriate.
====Use a descriptive title for your thread====
====Use a descriptive title for your thread====
Use a descriptive title for your thread. This is your one chance to advertise what it is you require help with and persuade people to actually read and potentially answer your question. Do not SHOUT and your question is not urgent (at least not to anyone else). Please do not use txt speak or exclamation marks (!!!!).
Use a descriptive title for your thread. This is your one chance to advertise what it is you require help with and persuade people to actually read and potentially answer your question. Do not SHOUT and your question is not urgent (at least not to anyone else). Please do not use txt speak or exclamation marks (!!!!).
Bad example:
'''Bad example:'''
Urgent: pls hlp, can't get it to work!!!!!!
Urgent: pls hlp, can't get it to work!!!!!!
This tells us nothing other than it's urgent to you and that something isn't working. It is unlikely to even attract views, let alone answers. If you can't get your title right, what hope do we have that you've actually asked a coherent question in such a way that we may be able to help.
This tells us nothing other than it's urgent to you and that something isn't working. It is unlikely to even attract views, let alone answers. If you can't get your title right, what hope do we have that you've actually asked a coherent question in such a way that we may be able to help.
Better example:
'''Better example:'''
Installed SME Server 7.4, need help getting Network to connect (Dell Integrated Broadcom Nic).
Installed SME Server 7.4, need help getting Network to connect (Dell Integrated Broadcom Nic).
Before posting your question, first think about what your question is. If you don't know what your question is and how to articulate it, it is highly unlikely anyone else will be able to provide a reply. We don't have crystal balls & we can't read minds and make sure you actually ask a question.
Before posting your question, first think about what your question is. If you don't know what your question is and how to articulate it, it is highly unlikely anyone else will be able to provide a reply. We don't have crystal balls & we can't read minds and make sure you actually ask a question.
Bad example:
'''Bad example:'''
Q: My nic doesn't work!<br>
Q: My nic doesn't work!<br>
A: That's a shame, but thank you for sharing it with us. Did you have a question?
A: That's a shame, but thank you for sharing it with us. Did you have a question?
Better example:
'''Better example:'''
Q: My nic isn't detected after a default installation of SME Server. Please could anyone assist me in getting it working?<br>
Q: My nic isn't detected after a default installation of SME Server. Please could anyone assist me in getting it working?<br>
Don't ask questions that can be answered with yes or no, unless you want a yes or no answer, as that's what you'll most likely get.
Don't ask questions that can be answered with yes or no, unless you want a yes or no answer, as that's what you'll most likely get.
Bad example:
'''Bad example:'''
Q: I can't get Foo to work. Has anyone else managed to get this working?<br>
Q: I can't get Foo to work. Has anyone else managed to get this working?<br>
If you have a software-related question, please provide as much relevant information about your configuration as possible. Provide the version numbers of any software you are using, post the configuration file for the package you are having problems with and check your logs for relevant errors, and post these too (only the relevant errors please, not the whole log file).
If you have a software-related question, please provide as much relevant information about your configuration as possible. Provide the version numbers of any software you are using, post the configuration file for the package you are having problems with and check your logs for relevant errors, and post these too (only the relevant errors please, not the whole log file).
If you have a network-related question, please provide as much information about your topology and configuration as possible. For example: network links and type, routers, LAN toplogy, servers, Clients, and Desktops. Where it may be part of the issue, identify the model and version of these items.
If your question relates in any way to the kernel, please show us what kernel(s) you have installed and running by providing the output from the following commands:
If your question relates in any way to the kernel, please show us what kernel(s) you have installed and running by providing the output from the following commands:
