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− | == osticket 1.6.rc3 == | + | == osticket 1.6.rc5 == |
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| == Description == | | == Description == |
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| At this point download the latest [http://www.osticket.com/downloads.php osTicket]. Uncompress the files and upload files and directories in upload directory to a directory of your choice on your server. For example /opt/osticket | | At this point download the latest [http://www.osticket.com/downloads.php osTicket]. Uncompress the files and upload files and directories in upload directory to a directory of your choice on your server. For example /opt/osticket |
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| + | mkdir -p /temp/downloads |
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| cd /temp/downloads | | cd /temp/downloads |
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− | wget http://www.osticket.com/download/osticket_1.6.rc3.tar.gz | + | wget http://www.osticket.com/dl/osticket_1.6.rc5.tar.gz |
| + | Latest version: https://github.com/osTicket/osTicket/releases/download/v1.9.13/osTicket-v1.9.13.zip |
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− | tar xvzf osticket_1.6.rc3.tar.gz | + | tar xvzf osticket_1.6.rc5.tar.gz |
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− | mv /temp/downloads/osticket_1.6.rc3 /opt/osticket | + | mv /temp/downloads/osticket_1.6.rc5 /opt/osticket |
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| chown -R www.www /opt/osticket | | chown -R www.www /opt/osticket |
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| osTicket installer needs to be able to write and modify ostconfig.php found in the upload's root directory. Change the permission settings for the ostconfig.php file so that it is writable by the webserver. | | osTicket installer needs to be able to write and modify ostconfig.php found in the upload's root directory. Change the permission settings for the ostconfig.php file so that it is writable by the webserver. |
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− | | + | chmod 777 /opt/osticket/upload/include/ost-config.php |
− | chmod 777 /opt/osticket/upload/ostconfig.php | |
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| == Create a Template Fragement == | | == Create a Template Fragement == |
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− | mkdir -p /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/
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| cd /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/ | | cd /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/ |
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| pico 99osticket | | pico 99osticket |
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| # osticket | | # osticket |
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| Save by pressing '''Ctrl x''', '''press y''' to save changes and press enter | | Save by pressing '''Ctrl x''', '''press y''' to save changes and press enter |
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| expand-template /etc/httpd/conf/httpd.conf | | expand-template /etc/httpd/conf/httpd.conf |
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| == Using web installation script == | | == Using web installation script == |
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− | Once all of the above steps are complete, you can complete the installation and basic setup in a web browser. You can invoke | + | Once all of the above steps are complete, you can complete the installation and basic setup in a web browser. You can invoke the installer by simply browsing the osTicket URL http://www.yourdomain.com/support/setup/ |
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− | the installer by simply browsing the osTicket URL http://www.yourdomain.com/support/setup/ | |
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− | | + | http://www.yourdomain.com/support/setup/ |
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− | http://www.yourdomain.com/support/setup/ | |
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| == Finishing Up == | | == Finishing Up == |
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− | | + | If the setup script has finished running with no errors, then congratulations osTicket is installed. Your next step should be to fully configure your new support ticket system for use, but before you get to it please take a second to cleanup. |
− | If the setup script has finished running with no errors, then congratulations osTicket is installed. Your next step should | |
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− | be to fully configure your new support ticket system for use, but before you get to it please take a second to cleanup. | |
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| Change permission of ostconfig.php to 644 | | Change permission of ostconfig.php to 644 |
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| Delete install directory. | | Delete install directory. |
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− | We are done! You can now log in with the username and password you created during the install process. After a successful
| + | cd /opt/osticket/upload |
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− | log in, you can proceed with the next step, Post-Install Setup.
| + | chmod 644 ostconfig.php |
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| + | rm -rf /opt/osticket/upload/setup |
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− | cd /opt/osticket/upload
| + | We are done! You can now log in with the username and password you created during the install process. After a successful log in, you can proceed with the next step, Post-Install Setup. |
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− | chmod 644 ostconfig.php
| + | ---- |
| + | [[Category:Howto]] |
| + | [[Category:Webapps]] |