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Line 1: − + − + − − − − − − osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, − − open source, and easy to setup and use. The best part is, it's completely free. − − + − directory of your choice on your server. For example /opt/osticket+ − − osTicket installer needs to be able to write and modify ostconfig.php found in the upload's root directory. Change the − − permission settings for the ostconfig.php file so that it is writable by the webserver. − + + − + − + Line 42:
Line 30: − chmod 777 /opt/osticket/upload/ostconfig.php+ − cd /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/ + + + − Line 71:
Line 60: − Line 87:
Line 75: − + − the installer by simply browsing the osTicket URL http://www.yourdomain.com/support/setup/ + − − − − − + − − − Line 106:
Line 87: − We are done! You can now log in with the username and password you created during the install process. After a successful + − log in, you can proceed with the next step, Post-Install Setup. + + − cd /opt/osticket/upload+ − chmod 644 ostconfig.php+ + +
→Getting Started
== osticket 1.6.rc3 ==
== osticket 1.6.rc5 ==
== Description ==
== Description ==
[http://www.osticket.com/ osTicket] is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-
[http://www.osticket.com/ osTicket] is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place.
based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support
requests and responses in one place while providing your clients with accountability and responsiveness they deserve.
== Getting Started ==
== Getting Started ==
At this point download the latest [http://www.osticket.com/downloads.php osTicket]. Uncompress the files and upload files and directories in upload directory to a
At this point download the latest [http://www.osticket.com/downloads.php osTicket]. Uncompress the files and upload files and directories in upload directory to a directory of your choice on your server. For example /opt/osticket
mkdir -p /temp/downloads
cd /temp/downloads
cd /temp/downloads
wget http://www.osticket.com/download/osticket_1.6.rc3.tar.gz
wget http://www.osticket.com/dl/osticket_1.6.rc5.tar.gz
Latest version: https://github.com/osTicket/osTicket/releases/download/v1.9.13/osTicket-v1.9.13.zip
tar xvzf osticket_1.6.rc3.tar.gz
tar xvzf osticket_1.6.rc5.tar.gz
mv /temp/downloads/osticket_1.6.rc3 /opt/osticket
mv /temp/downloads/osticket_1.6.rc5 /opt/osticket
chown -R www.www /opt/osticket
chown -R www.www /opt/osticket
chmod 777 /opt/osticket/upload/attachments
chmod 777 /opt/osticket/upload/attachments
osTicket installer needs to be able to write and modify ostconfig.php found in the upload's root directory. Change the permission settings for the ostconfig.php file so that it is writable by the webserver.
chmod 777 /opt/osticket/upload/include/ost-config.php
== Create a Template Fragement ==
== Create a Template Fragement ==
cd /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/
pico 99osticket
pico 99osticket
# osticket
# osticket
Save by pressing '''Ctrl x''', '''press y''' to save changes and press enter
Save by pressing '''Ctrl x''', '''press y''' to save changes and press enter
expand-template /etc/httpd/conf/httpd.conf
expand-template /etc/httpd/conf/httpd.conf
== Using web installation script ==
== Using web installation script ==
Once all of the above steps are complete, you can complete the installation and basic setup in a web browser. You can invoke
Once all of the above steps are complete, you can complete the installation and basic setup in a web browser. You can invoke the installer by simply browsing the osTicket URL http://www.yourdomain.com/support/setup/
http://www.yourdomain.com/support/setup/
http://www.yourdomain.com/support/setup/
== Finishing Up ==
== Finishing Up ==
If the setup script has finished running with no errors, then congratulations osTicket is installed. Your next step should be to fully configure your new support ticket system for use, but before you get to it please take a second to cleanup.
If the setup script has finished running with no errors, then congratulations osTicket is installed. Your next step should
be to fully configure your new support ticket system for use, but before you get to it please take a second to cleanup.
Change permission of ostconfig.php to 644
Change permission of ostconfig.php to 644
Delete install directory.
Delete install directory.
cd /opt/osticket/upload
chmod 644 ostconfig.php
rm -rf /opt/osticket/upload/setup
We are done! You can now log in with the username and password you created during the install process. After a successful log in, you can proceed with the next step, Post-Install Setup.
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[[Category:Howto]]
[[Category:Webapps]]
