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Line 105: − PDF::API2 ... not installed! (for PDF output - not required)+ − If you want to have PDF files generation, install PDF::API2 via cpan. − cpan+ − install PDF::API2+ − reload cpan+ − quit Line 142:
Line 143: − Alias /otrs/public "/opt/otrs/bin/cgi-bin/" Line 183:
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→Setup Dag Repositories
cd /usr/local/src
cd /usr/local/src
wget http://ftp.otrs.org/pub/otrs/otrs-2.2.2.tar.gz
wget http://ftp.otrs.org/pub/otrs/otrs-2.3.4.tar.gz
tar xvzf otrs-2.2.2.tar.gz
tar xvzf otrs-2.3.4.tar.gz
mv /usr/local/src/otrs-2.2.2/ /opt/otrs/
mv /usr/local/src/otrs-2.3.4/* /opt/otrs/
chown -R www.www /opt/otrs
chown -R www.www /opt/otrs
== Setup Dag Repositories ==
== Setup Dag Repositories ==
You need to activate the [[Dag]] reposity before installing this contrib.<br />
see [[dag|dag repository]] <br />
== Installation of needed perl modules ==
== Installation of needed perl modules ==
signal-event post-upgrade
signal-event post-upgrade
signal-event reboot
yum install perl-GD.i386 perl-GD-Graph.i386 perl-GD-Graph3d.noarch \
yum install perl-GD perl-GD-Graph perl-GD-Graph3d \
perl-GD-Text-Util.i386 perl-Date-Pcalc.noarch perl-Email-Valid.noarch\
perl-GD-Text-Util perl-Date-Pcalc perl-Email-Valid perl-PDF-API2 \
--enablerepo=base \
--enablerepo=base \
--enablerepo=updates \
--enablerepo=updates \
GD::Text::Align ... ok
GD::Text::Align ... ok
XML::Parser ... ok
XML::Parser ... ok
PDF::API2 ... ok
Compress::Zlib ... ok
Compress::Zlib ... ok
Remove gcc for security reasons
yum remove gcc cpp
Execute also the three commands perl -cw bin/cgi-bin/index.pl and perl -cw bin/PostMaster.pl after changing into the directory
Execute also the three commands perl -cw bin/cgi-bin/index.pl and perl -cw bin/PostMaster.pl after changing into the directory
Alias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
PerlRequire /opt/otrs/scripts/apache2-perl-startup.pl
PerlRequire /opt/otrs/scripts/apache2-perl-startup.pl
sh SetPermissions.sh /opt/otrs www www
sh SetPermissions.sh /opt/otrs www www
The errors generated from this script are because it assumes the presence of the 'nogroup' group so we have to substitute the 'nobody' group for the chown commands
chown -R www:nobody /opt/otrs
chown www:nobody /opt/otrs
chown -R www:nobody /opt/otrs/var/
chown -R www:nobody /opt/otrs/var/sessions/
touch && chown www:nobody /opt/otrs/var/log/TicketCounter.log
== Configuring the database using the web installer ==
== Configuring the database using the web installer ==
All scripts with the cron jobs are located in var/cron in the home directory of the OTRS user.
All scripts with the cron jobs are located in var/cron in the home directory of the OTRS user.
== Additional information ==
=== IMAP auth plugin ===
There is an OTRS plugin for authentication against an IMAP server available [http://mirror.contribs.org/smeserver/contribs/michaelw/sme7/OTRS/ here].
This plugin is useful when you set up ORTS for your internal users. Users authenticate against their SME IMAP accounts. You don't need to create OTRS accounts for each of your users manually.
Installation:
/usr/bin/yum --enablerepo=dag install perl-Net-IMAP-Simple
tar -C / -xf imap_auth.tar
add this to /opt/otrs/Kernel/Config.pm
$Self->{'AuthModule'} = 'Kernel::System::Auth::IMAP';
$Self->{'AuthModule::IMAP::Server'} = 'aaa.bbb.ccc.ddd';
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::IMAP';
$Self->{'Customer::AuthModule::IMAP::Server'} = 'aaa.bbb.ccc.ddd';
where aaa.bbb.ccc.ddd is the IP address of the IMAP Server.
Note: The plugin is tested on OTRS 2.1.2
[[Category:Howto]]
[[Category:Howto]]