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Cerberus Helpdesk (view source)

Revision as of 16:48, 6 September 2007

1,649 bytes added ,  16:48, 6 September 2007
→‎Cerberus Helpdesk
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[http://www.cerberusweb.com/ Cerberus Helpdesk] is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more.
 
[http://www.cerberusweb.com/ Cerberus Helpdesk] is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more.
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cd /usr/local/src
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wget http://www.cerberusweb.com/downloads/cerberus-gui-3.6.431.tar.gz
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wget  http://www.cerberusweb.com/downloads/cerberus-support-center-3.6.431.tar.gz
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tar xvzf cerberus-gui-3.6.431.tar.gz
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mv /usr/local/src/cerberus-gui/ /opt/cerberus/
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tar xvzf cerberus-support-center-3.6.431.tar.gz
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mv /usr/local/src/support-center/ /opt/cerberus/support-center/
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chown -R www.www /opt/cerberus
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chmod 777 /opt/cerberus/config.php
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chmod 777 /opt/cerberus/install/siteconfig/index.php
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chmod 777 /opt/cerberus/support-center/cerberus-support-center/config.php
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== Create Cerberus Database ==
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mysql -e "create database cerberusdb"
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mysql -e "grant all privileges on cerberusdb.* to cerberus@localhost identified by 'yourpassword'"
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mysql -e "flush privileges"
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== Create a Template Fragement ==
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mkdir -p /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/
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cd /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/
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pico 88cerberus
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# Cerberus - Help Desk Support Center
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Alias  /cerberus  /opt/cerberus
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Alias  /support-center  /opt/cerberus/support-center
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<Directory /opt/cerberus>
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    order deny,allow
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    deny from all
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    allow from all
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    AuthName "Cerberus"
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    AuthType Basic
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    AuthExternal pwauth
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    Satisfy all
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    AddType application/x-httpd-php .php .php3 .phtml
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    php_admin_value open_basedir /opt/cerberus:/tmp
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</Directory>
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Save by pressing '''Ctrl x''', '''press y''' to save changes and '''press enter'''
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expand-template /etc/httpd/conf/httpd.conf
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/etc/rc.d/init.d/httpd-e-smith restart
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Change into the newly created cerberus directory and edit the file config.php
Fixit
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