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Line 52: − − If you have searched the Wiki, Forum and Bug Tracker and not found an answer or someone else's report that matches yours, you should register on the Bug Tracker and enter a new bug. The debugging process of any issue requires active participation on the part of the reporter, providing further information and clarification of the problem. − + − * What did I expect to happen?+ − * What happened?+ − * What do the logs say?+ + + + + + + + + + + + + + + + + + + + + + − ===Working on Bugs===+ − Find a bug where you understand the problem − * confirm there is a problem see [[:Bugzilla_Help#Bug_Triage| Bug Triage]] − * find or confirm a fix − * post brief details of confirmation, how to fix or how you verified − * then change the Status − + + Line 84:
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Verifying Bugs
Use Control Click to select/deselect from selection sets, if none are selected all are.
Use Control Click to select/deselect from selection sets, if none are selected all are.
===Reporting Bugs===
===Working on Bugs===
====Reporting Bugs====
Please help us to make our software as reliable as possible. Your role in that is to report possible bugs only via the bug tracker, and to encourage others to do the same.
Please help us to make our software as reliable as possible. Your role in that is to report possible bugs only via the bug tracker, and to encourage others to do the same.
[http://www.bugzilla.org/docs/tip/html/bugreports.html#fillingbugs Reporting a New Bug]
[http://www.bugzilla.org/docs/tip/html/bugreports.html#fillingbugs Reporting a New Bug]
and [http://bugs.contribs.org/page.cgi?id=bug-writing.html Bug Writing]
and [http://bugs.contribs.org/page.cgi?id=bug-writing.html Bug Writing]
Anyone reporting problems, ask yourself these important questions, so that you know what to tell the developers in the bug report:
Anyone reporting problems, ask yourself these important questions, so that you know what to tell the developers in the bug report:
* What version am I using and are there any contribs installed or other customisations?
* What version am I using and are there any contribs installed or other customisations?
* What did I do?
* If so attach the output of 'cd /sbin/e-smith/audittools' templates & newrpms
* What did I do?, What did I expect to happen?, What happened?, What do the logs say?
====Verifying Bugs====
Bugs in the SME Server Release, SME Server Future & SME Server Translations
should be verified, see http://bugs.contribs.org/show_bug.cgi?id=3727 for a good example,
and use the text below as a template.
'''Information from here is used in the Updates Announcements and if you use this format will save duplication of work'''
= Environment:
= Current version installed:
= Original problem:
= Resolution:
= Updated version installed:
= Problem fixed:
= Verified or Reopen:
Marking VERIFIED.
Other Products can be Closed after being fixed, as they are not part of the updates process.
====Bug Triage====
====General====
=====Bug Triage=====
If you can help do these steps, the developers can concentrate on fixing the bugs. <br >
If you can help do these steps, the developers can concentrate on fixing the bugs. <br >
The steps in this list is maybe 90% of the time of most bugs.
The steps in this list is maybe 90% of the time of most bugs.
* That fix may not be the one we adopt, but it often helps if you tell us what you did to fix it
* That fix may not be the one we adopt, but it often helps if you tell us what you did to fix it
====Bug Status====
=====Bug Status=====
[http://www.bugzilla.org/docs/tip/html/lifecycle.html Lifecycle of a Bug]
[http://www.bugzilla.org/docs/tip/html/lifecycle.html Lifecycle of a Bug]
There is no need to verify a non-fix. Invalid/wontfix bugs can move straight to closed.
There is no need to verify a non-fix. Invalid/wontfix bugs can move straight to closed.
====Bugzilla flags====
=====Bugzilla flags=====
These will be obvious to the people they are intended to serve. If you feel
These will be obvious to the people they are intended to serve. If you feel
comfortable setting them based on information contained in the bug or needs
comfortable setting them based on information contained in the bug or needs