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| # What happened? | | # What happened? |
| # What do the logs say? | | # What do the logs say? |
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| + | |
| + | |
| + | ===Bug triage=== |
| + | |
| + | EVERYONE reporting bugs needs to read: "How to report bugs effectively": |
| + | |
| + | http://www.chiark.greenend.org.uk/~sgtatham/bugs.html |
| + | |
| + | Once you've done so (read it again, now), look at the bug reports in |
| + | Bugzilla with your developer hat on. |
| + | |
| + | Go into triage mode |
| + | Ask the questions asked by the essay |
| + | Get the information from the reporter |
| + | Reproduce the issue |
| + | Confirm the bug or mark it invalid if you can't reproduce it |
| + | Summarise the issue if the report isn't clear |
| + | Add a note about a workaround/fix if one is obvious to you |
| + | That fix may not be the one we adopt, but it often helps if you tell us what you did to fix it |
| + | |
| + | If the people on this DEVELOPMENT list could do these steps, the |
| + | developers could concentrate on fixing the bugs. The list above is maybe |
| + | 90% of the time of most bugs. There are hundreds of people on this list |
| + | and less than 10 active developers. You can make them seem like 900 |
| + | active developers if you pitch in and do the first 90% of the work. |
| | | |
| | | |
| ===Bug and New Feature Verification=== | | ===Bug and New Feature Verification=== |
| If you find a bug you can work on, please do so. | | If you find a bug you can work on, please do so. |
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| As an example, the documentation section, only requires you to take the answer determined in the bug and copy the information onto the wiki. | | As an example, the documentation section, only requires you to take the answer determined in the bug and copy the information onto the wiki. |
| There are likely to be a lot of these as they were generated before the wiki was in place. | | There are likely to be a lot of these as they were generated before the wiki was in place. |
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| At the appropriate stage change the Status to 'Resolved - Fixed' or 'Resolved - Verified' | | At the appropriate stage change the Status to 'Resolved - Fixed' or 'Resolved - Verified' |
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− | Bug Tracker Administrators Close bugs in SME Current or SME Future, but the reporter or maintainer can close in other sections.
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| ===Bug Status=== | | ===Bug Status=== |