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→Cerberus Helpdesk
[http://www.cerberusweb.com/ Cerberus Helpdesk] is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more.
[http://www.cerberusweb.com/ Cerberus Helpdesk] is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more.
cd /usr/local/src
wget http://www.cerberusweb.com/downloads/cerberus-gui-3.6.431.tar.gz
wget http://www.cerberusweb.com/downloads/cerberus-support-center-3.6.431.tar.gz
tar xvzf cerberus-gui-3.6.431.tar.gz
mv /usr/local/src/cerberus-gui/ /opt/cerberus/
tar xvzf cerberus-support-center-3.6.431.tar.gz
mv /usr/local/src/support-center/ /opt/cerberus/support-center/
chown -R www.www /opt/cerberus
chmod 777 /opt/cerberus/config.php
chmod 777 /opt/cerberus/install/siteconfig/index.php
chmod 777 /opt/cerberus/support-center/cerberus-support-center/config.php
== Create Cerberus Database ==
mysql -e "create database cerberusdb"
mysql -e "grant all privileges on cerberusdb.* to cerberus@localhost identified by 'yourpassword'"
mysql -e "flush privileges"
== Create a Template Fragement ==
mkdir -p /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/
cd /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/
pico 88cerberus
# Cerberus - Help Desk Support Center
Alias /cerberus /opt/cerberus
Alias /support-center /opt/cerberus/support-center
<Directory /opt/cerberus>
order deny,allow
deny from all
allow from all
AuthName "Cerberus"
AuthType Basic
AuthExternal pwauth
Satisfy all
AddType application/x-httpd-php .php .php3 .phtml
php_admin_value open_basedir /opt/cerberus:/tmp
</Directory>
Save by pressing '''Ctrl x''', '''press y''' to save changes and '''press enter'''
expand-template /etc/httpd/conf/httpd.conf
/etc/rc.d/init.d/httpd-e-smith restart
Change into the newly created cerberus directory and edit the file config.php