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New page: {{Note box|This is work in progress}} == OTRS - Open Ticket Request System == {{Incomplete}} http://otrs.org/ OTRS is an Open source Ticket Request System (also well known as trouble t...
{{Note box|This is work in progress}}
== OTRS - Open Ticket Request System ==
{{Incomplete}}
http://otrs.org/
OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!
cd /usr/local/src
wget http://ftp.otrs.org/pub/otrs/otrs-2.2.2.tar.gz
tar xvzf otrs-2.2.2.tar.gz
mv /usr/local/src/otrs-2.2.2/ /opt/otrs/
chown -R www.www /opt/otrs
cp /opt/otrs/Kernel/Config.pm.dist /opt/otrs/Kernel/Config.pm
cd /opt/otrs/Kernel
edit Config.pm using vi or pico or favorite text editor
pico Config.pm
== OTRS - Open Ticket Request System ==
{{Incomplete}}
http://otrs.org/
OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!
cd /usr/local/src
wget http://ftp.otrs.org/pub/otrs/otrs-2.2.2.tar.gz
tar xvzf otrs-2.2.2.tar.gz
mv /usr/local/src/otrs-2.2.2/ /opt/otrs/
chown -R www.www /opt/otrs
cp /opt/otrs/Kernel/Config.pm.dist /opt/otrs/Kernel/Config.pm
cd /opt/otrs/Kernel
edit Config.pm using vi or pico or favorite text editor
pico Config.pm