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→OTRS - Open Ticket Request System: --- Copy contents of otrs tarball into /opt/otrs not the folder itself.
tar xvzf otrs-2.2.2.tar.gz
tar xvzf otrs-2.2.2.tar.gz
mv /usr/local/src/otrs-2.2.2/ /opt/otrs/
mv /usr/local/src/otrs-2.2.2/* /opt/otrs/
chown -R www.www /opt/otrs
chown -R www.www /opt/otrs