Osticket
osticket 1.6.rc3
Description
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place.
Getting Started
At this point download the latest osTicket. Uncompress the files and upload files and directories in upload directory to a directory of your choice on your server. For example /opt/osticket
cd /temp/downloads
wget http://www.osticket.com/download/osticket_1.6.rc3.tar.gz
tar xvzf osticket_1.6.rc3.tar.gz
mv /temp/downloads/osticket_1.6.rc3 /opt/osticket
chown -R www.www /opt/osticket
chmod 750 /opt/osticket
mkdir -p /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/
mkdir -p /opt/osticket/upload/attachments
chmod 777 /opt/osticket/upload/attachments
osTicket installer needs to be able to write and modify ostconfig.php found in the upload's root directory. Change the permission settings for the ostconfig.php file so that it is writable by the webserver.
chmod 777 /opt/osticket/upload/ostconfig.php
Create a Template Fragement
mkdir -p /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/
cd /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/
pico 99osticket
# osticket
Alias /support /opt/osticket/upload
<Directory /opt/osticket/upload>
Options -Indexes
AllowOverride None
order deny,allow
deny from all
allow from all
AuthName "osticket"
AuthType Basic
AuthExternal pwauth
Satisfy all
AddType application/x-httpd-php .php .php3
php_admin_value open_basedir /opt/osticket/upload/:/tmp
php_flag magic_quotes_gpc on
php_flag track_vars on
</Directory>
Save by pressing Ctrl x, press y to save changes and press enter
expand-template /etc/httpd/conf/httpd.conf
/etc/rc.d/init.d/httpd-e-smith restart
Create Database
mysql -e "create database osticket"
mysql -e "grant all privileges on osticket.* to osticketuser@localhost identified by 'osticketpassword'"
mysql -e "flush privileges"
Using web installation script
Once all of the above steps are complete, you can complete the installation and basic setup in a web browser. You can invoke
the installer by simply browsing the osTicket URL http://www.yourdomain.com/support/setup/
Finishing Up
If the setup script has finished running with no errors, then congratulations osTicket is installed. Your next step should
be to fully configure your new support ticket system for use, but before you get to it please take a second to cleanup.
Change permission of ostconfig.php to 644
Delete install directory.
We are done! You can now log in with the username and password you created during the install process. After a successful
log in, you can proceed with the next step, Post-Install Setup.
cd /opt/osticket/upload
chmod 644 ostconfig.php