OTRS

	Note:
	This is work in progress

Maintainer

Russell Taihn

OTRS - Open Ticket Request System

	Incomplete:
	This article or section needs to be expanded. Please help to fill the gaps or discuss the issue on the talk page

http://otrs.org/

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!

cd /usr/local/src

wget http://ftp.otrs.org/pub/otrs/otrs-2.2.2.tar.gz

tar xvzf otrs-2.2.2.tar.gz

mv /usr/local/src/otrs-2.2.2/ /opt/otrs/

chown -R www.www /opt/otrs

cp /opt/otrs/Kernel/Config.pm.dist /opt/otrs/Kernel/Config.pm

cd /opt/otrs/Kernel

edit Config.pm using vi or pico or favorite text editor & edit lines as shown below, take note of the database information as this would be required in later steps

line 41: $Self->{Database} = 'otrs';

line 44: $Self->{'DatabaseUser'} = 'otrs';

line 48: $Self->{'DatabasePw'} = 'some-pass';

pico Config.pm

==================================================================

1. DatabaseHost

   # (The database host.)
   $Self->{DatabaseHost} = 'localhost';
   # Database
   # (The database name.)
   $Self->{Database} = 'otrs';
   # DatabaseUser
   # (The database user.)
   $Self->{DatabaseUser} = 'otrs';
   # DatabasePw
   # (The password of database user. You also can use bin/CryptPassword.pl
   # for crypted passwords.)
   $Self->{DatabasePw} = 'some-pass';