Difference between revisions of "Osticket"
From SME Server
Jump to navigationJump to search| (11 intermediate revisions by 4 users not shown) | |||
| Line 1: | Line 1: | ||
| − | == osticket 1.6. | + | == osticket 1.6.rc5 == |
== Description == | == Description == | ||
| − | [http://www.osticket.com/ osTicket] is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web- | + | [http://www.osticket.com/ osTicket] is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place. |
| − | |||
| − | based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support | ||
| − | |||
| − | requests and responses in one place | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
== Getting Started == | == Getting Started == | ||
| Line 18: | Line 9: | ||
At this point download the latest [http://www.osticket.com/downloads.php osTicket]. Uncompress the files and upload files and directories in upload directory to a directory of your choice on your server. For example /opt/osticket | At this point download the latest [http://www.osticket.com/downloads.php osTicket]. Uncompress the files and upload files and directories in upload directory to a directory of your choice on your server. For example /opt/osticket | ||
| + | mkdir -p /temp/downloads | ||
cd /temp/downloads | cd /temp/downloads | ||
| − | wget http://www.osticket.com/ | + | wget http://www.osticket.com/dl/osticket_1.6.rc5.tar.gz |
| + | Latest version: https://github.com/osTicket/osTicket/releases/download/v1.9.13/osTicket-v1.9.13.zip | ||
| − | tar xvzf osticket_1.6. | + | tar xvzf osticket_1.6.rc5.tar.gz |
| − | mv /temp/downloads/osticket_1.6. | + | mv /temp/downloads/osticket_1.6.rc5 /opt/osticket |
chown -R www.www /opt/osticket | chown -R www.www /opt/osticket | ||
| Line 39: | Line 32: | ||
osTicket installer needs to be able to write and modify ostconfig.php found in the upload's root directory. Change the permission settings for the ostconfig.php file so that it is writable by the webserver. | osTicket installer needs to be able to write and modify ostconfig.php found in the upload's root directory. Change the permission settings for the ostconfig.php file so that it is writable by the webserver. | ||
| + | chmod 777 /opt/osticket/upload/include/ost-config.php | ||
| − | + | == Create a Template Fragement == | |
cd /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/ | cd /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/ | ||
| − | |||
| − | |||
pico 99osticket | pico 99osticket | ||
| − | |||
# osticket | # osticket | ||
| Line 69: | Line 60: | ||
Save by pressing '''Ctrl x''', '''press y''' to save changes and press enter | Save by pressing '''Ctrl x''', '''press y''' to save changes and press enter | ||
| − | |||
expand-template /etc/httpd/conf/httpd.conf | expand-template /etc/httpd/conf/httpd.conf | ||
| Line 85: | Line 75: | ||
== Using web installation script == | == Using web installation script == | ||
| − | Once all of the above steps are complete, you can complete the installation and basic setup in a web browser. You can invoke | + | Once all of the above steps are complete, you can complete the installation and basic setup in a web browser. You can invoke the installer by simply browsing the osTicket URL http://www.yourdomain.com/support/setup/ |
| − | + | http://www.yourdomain.com/support/setup/ | |
| − | |||
| − | |||
| − | |||
| − | http://www.yourdomain.com/support/setup/ | ||
== Finishing Up == | == Finishing Up == | ||
| − | + | If the setup script has finished running with no errors, then congratulations osTicket is installed. Your next step should be to fully configure your new support ticket system for use, but before you get to it please take a second to cleanup. | |
| − | If the setup script has finished running with no errors, then congratulations osTicket is installed. Your next step should | ||
| − | |||
| − | be to fully configure your new support ticket system for use, but before you get to it please take a second to cleanup. | ||
Change permission of ostconfig.php to 644 | Change permission of ostconfig.php to 644 | ||
| Line 104: | Line 87: | ||
Delete install directory. | Delete install directory. | ||
| − | + | cd /opt/osticket/upload | |
| − | + | chmod 644 ostconfig.php | |
| + | rm -rf /opt/osticket/upload/setup | ||
| − | + | We are done! You can now log in with the username and password you created during the install process. After a successful log in, you can proceed with the next step, Post-Install Setup. | |
| − | + | ---- | |
| + | [[Category:Howto]] | ||
| + | [[Category:Webapps]] | ||
Latest revision as of 12:23, 19 May 2016
osticket 1.6.rc5
Description
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place.
Getting Started
At this point download the latest osTicket. Uncompress the files and upload files and directories in upload directory to a directory of your choice on your server. For example /opt/osticket
mkdir -p /temp/downloads
cd /temp/downloads
wget http://www.osticket.com/dl/osticket_1.6.rc5.tar.gz
Latest version: https://github.com/osTicket/osTicket/releases/download/v1.9.13/osTicket-v1.9.13.zip
tar xvzf osticket_1.6.rc5.tar.gz
mv /temp/downloads/osticket_1.6.rc5 /opt/osticket
chown -R www.www /opt/osticket
chmod 750 /opt/osticket
mkdir -p /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/
mkdir -p /opt/osticket/upload/attachments
chmod 777 /opt/osticket/upload/attachments
osTicket installer needs to be able to write and modify ostconfig.php found in the upload's root directory. Change the permission settings for the ostconfig.php file so that it is writable by the webserver.
chmod 777 /opt/osticket/upload/include/ost-config.php
Create a Template Fragement
cd /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/
pico 99osticket
# osticket
Alias /support /opt/osticket/upload
<Directory /opt/osticket/upload>
Options -Indexes
AllowOverride None
order deny,allow
deny from all
allow from all
AuthName "osticket"
AuthType Basic
AuthExternal pwauth
Satisfy all
AddType application/x-httpd-php .php .php3
php_admin_value open_basedir /opt/osticket/upload/:/tmp
php_flag magic_quotes_gpc on
php_flag track_vars on
</Directory>
Save by pressing Ctrl x, press y to save changes and press enter
expand-template /etc/httpd/conf/httpd.conf
/etc/rc.d/init.d/httpd-e-smith restart
Create Database
mysql -e "create database osticket"
mysql -e "grant all privileges on osticket.* to osticketuser@localhost identified by 'osticketpassword'"
mysql -e "flush privileges"
Using web installation script
Once all of the above steps are complete, you can complete the installation and basic setup in a web browser. You can invoke the installer by simply browsing the osTicket URL http://www.yourdomain.com/support/setup/
http://www.yourdomain.com/support/setup/
Finishing Up
If the setup script has finished running with no errors, then congratulations osTicket is installed. Your next step should be to fully configure your new support ticket system for use, but before you get to it please take a second to cleanup.
Change permission of ostconfig.php to 644
Delete install directory.
cd /opt/osticket/upload
chmod 644 ostconfig.php
rm -rf /opt/osticket/upload/setup
We are done! You can now log in with the username and password you created during the install process. After a successful log in, you can proceed with the next step, Post-Install Setup.
