OTRS

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	This is work in progress

OTRS - Open Ticket Request System

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http://otrs.org/

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!

cd /usr/local/src

wget http://ftp.otrs.org/pub/otrs/otrs-2.2.2.tar.gz

tar xvzf otrs-2.2.2.tar.gz

mv /usr/local/src/otrs-2.2.2/ /opt/otrs/

chown -R www.www /opt/otrs

cp /opt/otrs/Kernel/Config.pm.dist /opt/otrs/Kernel/Config.pm

cd /opt/otrs/Kernel

edit Config.pm using vi or pico or favorite text editor

pico Config.pm